Terms & conditions

MileagePlus Redemption Terms and Conditions.

Definitions

"Auction" or "Bid Now" - A Redemption type that allows MileagePlus members the possibility to use Miles for Experiences or Merchandise by bidding against other MileagePlus members

"Award Miles" or "Miles" – means the loyalty currency of the MileagePlus loyalty program

"Bid" – the amount of Miles the member offers to pay upon winning an auction item

"Debit of Miles" or "Debited" - The removal of Miles from your MileagePlus account in exchange for a Redemption

"Experience" - A MileagePlus reward that requires a MileagePlus member to engage or take advantage of a particular service or event and does not require shipping

"Experience Provider" - A MileagePlus partner who has agreed to create an Experience or offer Merchandise under their exclusive control for Redemption on the MileagePlus platform

"Instant Redemption" or "Buy Now" - A Redemption type that allows MileagePlus members to redeem Miles instantly for Experiences or Merchandise

"Merchandise" - A MileagePlus reward that requires MileagePlus or its Experience Provider to ship a product to a MileagePlus member

"Redemption" – An Auction or Instant Redemption transaction in which a MileagePlus member uses Award Miles to bid and/or pay for a MileagePlus Experience or Merchandise

1. Access to the MileagePlus Redemption site

1.1. MileagePlus site

The use of the Redemption area of the MileagePlus site is exclusively for MileagePlus members who have the capacity to enter into legally binding agreements under applicable law. The rules relating to the use of the Redemption area of the MileagePlus site are set out below.

1.2. Acceptance of Terms and Conditions

By accessing this site and making transactions through the MileagePlus site, specifically by clicking the "I AGREE" and similar buttons, you expressly indicate your acknowledgment and acceptance these terms and conditions and the MileagePlus program rules, which are expressly incorporated herein. MileagePlus has the sole right to interpret and apply the terms and conditions as they see fit.

1.3. Acceptance of Electronic Communication

You hereby consent to receive electronic communications, including Experience or Merchandise purchase confirmation, from MileagePlus and/or its affiliates or services provider(s) ("Services Provider") and the independent partners associated with this site, including all Experience Providers, whether addressed to the email address associated with your MileagePlus account or other email address that you provide. You acknowledge and agree that any communication via email or postings on the MileagePlus site satisfies any legal requirements that such communications be made in writing.

1.4. Experiences and Merchandise

MileagePlus reserves the right to establish eligibility criteria for redemption of Experiences or Merchandise. The Experiences or Merchandise consist of any goods or services purchased by you, by buying or bidding with Miles. Such Experiences and Merchandise are fulfilled or distributed by independent partners of MileagePlus. MileagePlus, its subsidiaries, affiliates and agents are not responsible for any products and services of other participating companies and partners. MileagePlus reserves the right to correct any typographical errors, including but not limited to with respect to any price or minimum bid, and to make changes, corrections or improvements to any description of any Auction, Instant Redemption, Merchandise or Experience at any time without notice.

1.5. Relationship between You and Experience Provider

Every time you purchase, by Auction, Instant Redemption or otherwise, an Experience or Merchandise via the MileagePlus site, you enter into an agreement with MileagePlus and the respective Experience Provider to purchase said Experience or Merchandise in exchange for the stated amount of Award Miles. You agree and acknowledge that separate terms and conditions of the relevant Experience, or Merchandise and the relevant Experience Provider will apply to any Redemption via the MileagePlus site. You agree to comply with and be subject to any such terms and conditions, including but not limited to, rules and restrictions on availability and eligibility, shipment and delivery terms, notification of defects, return and refund policies, money back guarantees and claim for damages. MileagePlus strongly recommends that you check the terms and conditions of each Experience or Merchandise and each Experience Provider prior to bidding on or purchasing any such Experience or Merchandise. It is your responsibility to adhere to those terms and conditions and be aware of any special circumstances that apply prior to bidding on or purchasing any Experience or Merchandise. If you are deemed ineligible or are unavailable for any Merchandise or Experience that you have purchased from MileagePlus your Miles will not be refunded.

1.6. Use of MileagePlus site

You may only use the Redemption section of the MileagePlus site to make non-commercial, legitimate Experience or Merchandise purchases or benefit from other redemption types and shall not use the site for any other purposes, including making any speculative, false or fraudulent Experience or Merchandise purchases or other redemptions. Experiences and Merchandise on the site are subject to availability at the time of booking. By accessing and/or using the MileagePlus site, you authorize MileagePlus and its affiliates to consider any person using your information a legitimate user. Members/legal guardians must ensure that the log-in details are not used illegally. MileagePlus and its affiliates bear no responsibility for any consequences of illegal use of the personal details. MileagePlus and its affiliates reserve the right to terminate membership in the MileagePlus program accordance with the MileagePlus program rules.

1.7. Restriction on Use

Due to local laws and regulations, MileagePlus and its affiliates reserve the right to exclude members from certain jurisdictions from making transactions using the MileagePlus site. By making transactions via the MileagePlus site, you confirm that you are not breaching any laws in your country of residence regarding the legality of such use. MileagePlus, its affiliates, Experience Providers and Services Providers will not be held responsible (i) for the exclusion of MileagePlus members from participation and (ii) if you use the MileagePlus site unlawfully. If in any doubt, you should check with the relevant authorities in your country of residence.

2. Customer Service

For questions related to the Experiences and Merchandise purchased via the MileagePlus site, or for general questions related to the MileagePlus site and the redemption types, or for questions regarding special instructions or restrictions, please contact customer support using the “Contact Us” link on the MileagePlus site.

3. Redemption

3.1. Instant Redemption or Buy Now

Through this redemption type, you have the possibility to instantly purchase Experiences or Merchandise from MileagePlus in exchange for Miles. For each transaction, the use of at least one Mile is mandatory. Offer and pricing are subject to change or cancellation without notice. Other restrictions may apply. We reserve the right to substitute items of equal or greater value. We also reserve the right to reverse a purchase of an Experience or Merchandise without notice and to credit the Award Miles used for such purchase back to your account.

Experiences and Merchandise offered for instant redemption are limited in quantity, and orders are subject to availability. You will be notified if the Experience or Merchandise you have ordered is not available. Some Experiences or Merchandise that are not available will offer a waitlist. Members on the waitlist will be ranked in order based upon the time of such member’s waitlist request. Such times will be determined solely by United Airlines. Should availability arise, waitlist members will be contacted in order via email requiring the member to confirm interest in purchasing the applicable Experience or Merchandise and to complete such purchase within a limited amount of time. If such purchase is not completed within the required time, the member will forfeit the opportunity to purchase such Experience or Merchandise, and it will be offered to the next member on the waitlist. Waitlisted members are not guaranteed the ability to purchase any Experience or Merchandise.

3.2. Auctions or Bid Now

Through this redemption type, you have the possibility to redeem Miles by bidding on Experiences or Merchandise by Auction. Decisions as to what constitutes a qualifying bid or a winning bid, as well as exceptions, will be made at the sole discretion of MileagePlus, its affiliates or a Services Provider. Although these rules refer to the term "Auction", it is important to note that neither MileagePlus nor any Services Provider is an "Auctioneer" in the traditional sense. Instead, MileagePlus allows you to bid for and purchase Experiences and Merchandise offered by Experience Providers in the MileagePlus site using Miles bids in an Auction-style format commonly referred to as "Auction". For specific bidding rules, and purchase information, see further below.

3.3 Availability after Redemption

Availability of Merchandise and Experiences made available through this site are subject to change, and if any item becomes unavailable for any reason after purchase, MileagePlus reserves the right, at its discretion, to substitute a substantially similar item or refund Miles paid by the purchaser. If the performance of any service or obligation of MileagePlus or any Experience Provider making any Merchandise or Experience available through the site, including with respect to any live experience, is prevented, delayed, restricted or interfered with by events or causes beyond their control, MileagePlus or the applicable Experience Provider shall be excused from the performance to the extent of the prevention, delay, restriction, or interference. You agree that if any of these prevent you from participating in a live experience, MileagePlus or the applicable Experience Provider is not obligated to provide or recreate such live experience, and MileagePlus reserves the right, at its discretion, to substitute a substantially similar item or refund Miles paid by the purchaser.

3.4 Sale of Merchandise or Experience

Merchandise and Experiences obtained by Redemption may not be re-sold or bartered. The sale or barter or attempted sale or barter of any Merchandise or Experience is expressly prohibited. Any Merchandise or Experience transferred, in violation of this rule may be confiscated or canceled. Notwithstanding the foregoing, Merchandise and Experiences may be transferred or donated with the prior consent of United Airlines; provided that such Merchandise or Experience is not being sold or bartered (e.g., transfer to a family member at no cost or donation to a charity).

3.5 Travel Documents

If an Experience includes travel, the purchaser of the Experience is responsible for obtaining all necessary travel documentation, including but not limited to driver’s license, passport and visas, as applicable.

4 Payment

4.1. Payment with Miles

You may purchase an Experience or Merchandise for such amount of Miles as indicated for each Experience or Merchandise on the MileagePlus site, provided that you have sufficient Miles available in your account at the time of purchase. Miles that you may have accrued but that are not yet credited to your account at the time you place the purchase order are not available for purchase or bidding in the Auctions. Miles will be Debited from your account at the completion of the Auction if you are the winner. In the case of an Instant Redemption offer, miles will be Debited immediately upon purchase. In the event you have insufficient miles in your account at the time an Auction closes the Experience or Merchandise will be awarded to the next highest bidder.

4.2. Conversion into Cash

The conversion of Miles into a cash amount and the payment of such cash amount to you or any similar transactions are not possible, not even in case of any return of the Experience, Merchandise or services or the cancellation of MileagePlus membership.

4.3. Reclaim of Miles

In the event that Miles have not been properly Debited from your account at the time of redemption, Miles can be Debited by MileagePlus at any time.

5. Shipping, Taxes and Return or Refunds

5.1. Shipping

Merchandise will be sent only to the address associated with the member's MileagePlus account or to such other address as explicitly provided with a specific purchase order. Delivery dates cannot be guaranteed and MileagePlus and its Experience Providers assume no liability for failed deliveries caused by incorrect addresses, absence of the recipient, customs issues, force majeure or other reasons not under the reasonable control of MileagePlus or the Experience Provider. Merchandise will not be delivered to P.O., A.P.O. or F.P.O. boxes. Merchandise can be shipped only to addresses in the 48 contiguous United States with limited exceptions. Addresses cannot be changed after order has been made. On a case by case basis, orders may be shipped outside of the 48 contiguous United States to Alaska or Hawaii on an exception only basis. Orders will not be shipped internationally. Please contact customer support. MileagePlus will investigate the exception request. Please note that additional shipping charges payable by Miles may apply if an item is shipped outside of the contiguous United States. Items ordered at the same time may arrive separately. The cost of regular shipping and handling is included in the cost for each item. Merchandise will be delivered to your door within 3-4 weeks of placing the order unless otherwise noted.


5.2. Fees and Taxes

The prices on the MileagePlus Redemption site include all applicable sales taxes and shipping and handling fees unless otherwise specified.


5.3. Refunds and Returns

Miles are not refundable once redeemed. Merchandise may not be returned or exchanged unless proven to be damaged or defective, and must be returned within 30 days of delivery. Problems or complaints with Merchandise should be directed to customer service as described below under "Merchandise Return Policy".

Merchandise Return Policy

For all returns or exchanges of Merchandise that you can prove is damaged or defective, please contact customer support so that MileagePlus may assist you in contacting the appropriate Experience Provider. MileagePlus is not responsible for the return or exchange of any Merchandise. All issues with damaged or defective Merchandise will be the responsibility of the Experience Provider. Any refunds or exchanges will be at the discretion of the Experience Provider.

Experience Return/Refund Policy

All Experiences are non-refundable. If you are scheduled to attend an Experience and do not, you will forfeit your Award Miles and will not have them refunded or your Experience rescheduled. If you purchase an Experience for a particular date and you are unable to attend, you may send someone in your place, subject to these terms and conditions and provided that they meet all eligibility requirements for that particular Experience and you have contacted MileagePlus regarding any substitution. For all other Experiences, unless otherwise noted, you will have six (6) months from the date of purchase to coordinate any Experience with an Experience Provider. If you are unable to schedule the Experience during that time frame with the Experience Provider, the Experience Provider will have sole authority to choose to coordinate the Experience after six (6) months but shall have no obligation to do so. If the Experience Provider elects not to schedule the Experience after six (6) months, you will forfeit your Award Miles used to purchase that Experience and have no further recourse against MileagePlus or the Experience Provider.

6. Auctions

6.1. Minimum Bid

For each specific Auction award you wish to bid for, you must place the required minimum bid in Miles.

6.2. Maximum Bid

For Auctions where you can place a maximum bid, the system will place bidding iteration on your behalf until your maximum bid is reached. If you have placed a maximum bid (higher than the required minimum bid), the system will automatically increase the bid on your behalf, using only as much of your maximum bid as is required to keep you in the winning lot. The maximum bid is the highest price in Miles you are willing to pay for the item. If at the conclusion of the auction not all of your maximum bid was necessary to win the auction, the difference in Miles between your winning bid and your maximum bid will be credited to your account.

6.3. Bidding Details

Multiple quantities of the same Experience may be available in the same Auction listing. For instance, there may be several packages of the same Experience that are auctioned off simultaneously. Although multiple packages are available, you may only bid for one package.

6.4. Bid Reserve

Some Experiences and Merchandise may have a reserve price that must be met before it is eligible for sale that may not be made public. If the reserve price is not met by the end of the Auction and you are the highest bidder, you will be notified that the reserve price was not met, the Experience or Merchandise will not be sold to you, and your Miles will be refunded to you if necessary.

6.5 Bidding Completion

A bid is considered "completed" once you see the respective confirmation page. In case the registration for a specific bid is interrupted and the respective confirmation page is not displayed, you must resubmit your bid after checking My Account. In case a bid is registered after the bidding period has elapsed, such bid is not eligible. Variations in your computer and network processing speeds may (i) result in you not being able to view the latest bids and/ or (ii) cause your bids made within 30 seconds of the auction closing not to register with our system prior to the bid closing time and as such will not be considered a bid. Once a bid is completed, you cannot retract or withdraw the bid nor can the bid be decreased. Any bids placed in the last minute before an auction ends will extend the auction by an additional one minute.

6.6. Winning Bid

Should your bid be determined the winning bid, this will constitute a legally binding contract between you and MileagePlus and you will receive an email notification from MileagePlus. Your Miles will be Debited automatically from your account and you will need to provide your shipping details (if necessary) for processing on the MileagePlus site. The winner explicitly agrees that the number of Miles invested in the respective Auction can be displayed in the MileagePlus site for a certain period following the Auction. If you are notified in error that your bid is a winning bid, no contract will have been formed with respect to the Auction item, MileagePlus will credit back to your account any Award Miles Debited in connection with the Auction, and MileagePlus will subsequently determine the winning bid in its discretion.

6.7. Ties

In the event of a tie between two or more bids by different members at the close of an Auction, the earliest bid will be determined to be the winner (based on the timestamp of the respective bids). During the Auction, the member who placed the losing bid will be notified that his mileage amount has been out-bid and has an opportunity to increase the maximum bid.

6.8. Ineligible Winner

Should it be determined that the winner was not eligible to participate, had insufficient miles in his or her account at the time the auction closed or was expelled from participating in the Auction for any reason in the sole discretion of MileagePlus, the next highest bidder will be deemed to be the winner. In the event that the winner is not eligible to participate in the Auction, the second highest bidder will be declared the winner and the miles that bidder bid will be automatically deducted from their account and so forth until an eligible winner is found.

6.9. Legal Compliance

By participating in an Auction via the MileagePlus site, you confirm that you are not breaching any laws in your country of residence regarding the legality of participating in such Auction. MileagePlus, its affiliates and the Experiences Provider will not be held responsible if you enter into an Auction unlawfully. If in any doubt you should check with the relevant authorities in your country of residence.

7. Privacy Matters

7.1. Share of Information

The data collected through the MileagePlus site is governed by the United Privacy Policy which shall be deemed to be incorporated into these Terms and Conditions. In order for MileagePlus to process any Experience or Merchandise purchase transactions or other Redemptions via the MileagePlus site, you may have to transmit certain personal information, including your name, home and email address, and telephone number. By providing such information you consent to MileagePlus and the Services Provider sharing certain of that information with third party providers as necessary to process and complete the required transaction. MileagePlus and the Services Provider shall not be liable for any incorrect personal information received or obtained from you.
 

7.2 Publicity License Grant

By purchasing, using or participating in any Merchandise or Experience, you grant to MileagePlus the irrevocable and unrestricted right and permission to photograph and videotape you and to use your name, photograph, image, voice, likeness, and any comments in connection with any Auction, Instant Redemption, Merchandise or Experience, in whole or in part, and to use, edit, present, transmit, and display the same, without restriction as to changes or transformations, in connection with its business, in all forms and media now known or hereafter developed, without payment of additional royalties.
 

8. Limitation of Liability

8.1. Party

When purchasing items through the MileagePlus Site, you enter into an agreement with MileagePlus and our Experience Providers. You expressly acknowledge and agree that Experience Providers are independent contractors and not employees or agents of MileagePlus, its affiliates or the Services Provider. Neither MileagePlus, nor its affiliates nor its Services Provider is liable for the acts, errors, omissions, representations, warranties or negligence of the Experience Providers. Furthermore, as far as permissible by applicable law, MileagePlus and its affiliates hereby disclaim any liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, or attorney’s fees arising in connection with any Experience or Merchandise provided by any Experience Provider through the MileagePlus site, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligence or otherwise, of such partner and you hereby expressly exonerate MileagePlus and its affiliates from any liability with respect to the same. To the extent permitted by law, MileagePlus, its affiliates and the exclude all liability to you and to any other person participating in or using any Experience or Merchandise in respect of any negligence, willful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a partner.

8.2. No Warranty

MileagePlus, its affiliates, the Experience Providers and the Services Provider do not warrant or represent that the content on the MileagePlus site or any website linked to the MileagePlus site is complete or up-to-date. MileagePlus, its affiliates, the Experience Providers and the Services Provider are under no obligation to update any content on the MileagePlus site. MileagePlus may change the content on or make improvement or changes of the MileagePlus site at any time without notice. The information, Experiences, Merchandise, and descriptions of Experiences, Merchandise and other services published on the site may include inaccuracies or typographical errors, and MileagePlus, its affiliates and its Experience Provider and Service Provider specifically disclaim any liability for such inaccuracies and errors.

8.3. Limitation of Liability

You agree that MileagePlus, its affiliates, the Experience Providers and any of their respective officers, directors, employers, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits, cost of procuring substitute service, lost opportunity and attorney’s fees) arising out of or in connection with the use of the MileagePlus site, or with the delay or inability to use the MileagePlus site even if MileagePlus is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, the transmission of any virus which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems, unauthorized access, theft, operator errors, strike or other labor problems or any force majeure. MileagePlus cannot and does not guarantee continuous, uninterrupted or secure access to the MileagePlus site.
 

8.4. Legal Remedies

MileagePlus reserves the right to seek all remedies available at law and in equity for any misuse of the Redemption site or the MileagePlus site and/or violations of these rules, including the right to block access from a particular internet address and to exclude you from accessing the MileagePlus site.
 

9. Waiver of Liability

You agree that your participation and the participation of others invited by you in any Experience is entirely at your own will. You and any participant invited by you to participate in any Experience provided by an Experience Provider further agree to assume all risks and waive any and all claim against MileagePlus and the Experience Providers for any direct, punitive, special, consequential, incidental or indirect damages or attorney’s fees suffered by you in connection with your participation in any Experience provided by an Experience Provider, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligence or otherwise, and you hereby expressly exonerate MileagePlus, its affiliates and its Experience Providers from any liability with respect to the same. To the extent permitted by law, MileagePlus, its affiliates and its Experience Providers exclude all liability to you or other person of whatsoever nature in respect of any negligence, willful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide any services as a part of any Experience.
 

10. Copy Rights and Trade Marks

The trademarks, logos and service marks ("Marks") displayed on the MileagePlus site are the property of MileagePlus, its affiliates, the Experience Providers or of the partners as the case may be. You are prohibited from using any Marks for any purpose including, but not limited to, the use as meta-tags on other pages or sites on the World Wide Web without the written permission of MileagePlus, or such other party which may own the Marks. All information and content including any software programs available on or through the site ("Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating works or using any Content available on or through the site for commercial or public purposes. You take note that one or more patents apply to the features and services accessible via the MileagePlus site.
 

11. Confidentiality of Personal Information

Access to and use of password protected and/or secure areas of the MileagePlus site is restricted to authorized persons only. Unauthorized individuals attempting to access these areas of the MileagePlus site may be subject to prosecution. You are responsible for maintaining the confidentiality of your personal information, including your account and password, and for restricting access to your computer to prevent unauthorized access to the MileagePlus site. You agree to accept responsibility for all redemption and other activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform MileagePlus immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

12. Updates to Terms

MileagePlus at its sole discretion may at any time, with or without notice, amend, modify or supplement any of these terms and conditions or any terms or conditions applicable to any Auction, Instant Redemption, Merchandise or Experience, and your continued participation will constitute your acceptance of any such amendment, modification, or supplementation.

 

13. Miscellaneous

Miles accrued, awards, and benefits issued are subject to change and are subject to the rules of the United MileagePlus program, including without limitation the Premier® program (the “MileagePlus Program”), which are expressly incorporated herein. United may change the MileagePlus Program including, but not limited to, rules, regulations, travel awards and special offers or terminate the MileagePlus Program at any time and without notice. United and its subsidiaries, affiliates and agents are not responsible for any products or services of other participating companies and partners. The accumulation of mileage or Premier status or any other status does not entitle members to any vested rights with respect to the MileagePlus Program. All calculations made in connection with the United MileagePlus Program and/or the Premier Program, including without limitation the accumulation of mileage and the satisfaction of the qualification requirements of the Premier Program, and/or the revisions of calculations (including any estimates), will be made by United Airlines and MileagePlus in their discretion and such calculations will be considered final. Information in this communication that relates to the MileagePlus Program does not purport to be complete or comprehensive and may not include all of the information that a member may believe is important, and is qualified in its entirety by reference to all of the information on the united.com website and the MileagePlus Program rules. United and MileagePlus are registered service marks. For complete details about the MileagePlus Program, go to www.united.com.

Updated Aug28, 2017

 

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